Terms of service

Last Updated: 19 April 2025

Welcome to ubyone.com, the official website of Ubyone Limited. By using this site, you agree to the terms outlined below. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing, browsing, or purchasing through ubyone.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with any part, please do not use our website or services.

2. About Us

Company Name: Ubyone Limited
Country of Registration: United Kingdom
Website: www.ubyone.com
Email: team@ubyone.com

3. Use of Our Website

By using our website, you agree to:

  • Use the site legally and responsibly
  • Avoid infringing the rights of others
  • Not transmit malware, viruses, or harmful code
  • Not disrupt or interfere with website functionality

We reserve the right to suspend or terminate your access for misuse.

4. Product Information & Availability

We strive for accuracy in:

  • Product descriptions, images, and prices
  • Note: visuals may differ slightly due to device settings

All products are subject to availability and may change or be discontinued without notice.

5. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT
  • Accepted payment methods:

    • Credit/Debit Cards (Visa, Mastercard, AmEx)

    • Klarna and Clearpay (subject to approval)

    • Apple Pay

    • PayPal

By ordering, you confirm you are authorized to use the selected payment method and have sufficient funds.

6. Order Confirmation & Cancellation

  • You’ll receive an order confirmation email after placing your order
  • This email is an acknowledgment, not an order acceptance

We reserve the right to cancel/refuse orders due to:

  • Stock unavailability
  • Pricing or listing errors
  • Fraud suspicion or payment issues

To cancel an order, contact legal@ubyone.com before dispatch.
Orders already dispatched cannot be cancelled.

7. Delivery

  • We currently ship within the UK only
  • Delivery timeframe: 2–5 working days, based on location
  • Tracking details are emailed upon dispatch

See our Shipping Policy for more.

8. Returns & Refunds

For full return guidelines, refer to our Return & Refund Policy, including:

  • Eligibility
  • How to return
  • Refund timelines
  • Items that cannot be returned

9. Intellectual Property

All content on ubyone.com - including:

  • Text, images, logos, videos, icons, and code - is the property of Ubyone Limited and protected by applicable laws.

You may not reproduce, distribute, or use content without written consent.

10. Third-Party Links

Our website may include links to third-party sites.
We are not responsible for:

  • Their content
  • Their privacy practices
  • Any losses incurred from using their services

Use third-party links at your own risk.

11. Limitation of Liability

To the maximum extent allowed by law, Ubyone Limited is not liable for:

  • Indirect or consequential damages
  • Loss of data, revenue, or business
  • Damages resulting from use or inability to use our site or products

12. Privacy Policy

We value your privacy. View our Privacy Policy to understand:

  • What personal data we collect
  • How it's used and stored
  • How we protect your information

13. Changes to Terms

We may update these terms from time to time.
Changes take effect immediately upon posting to this page.

Continued use of our site implies your acceptance of updated terms.

14. Governing Law

These terms are governed by the laws of England and Wales.
Disputes will be handled exclusively in the courts of England and Wales.

15. Contact Us

For questions or legal concerns, contact us at:
Email: team@ubyone.com
Website: www.ubyone.com