Shipping policy

Last Updated: 19 April 2025

At Ubyone Limited, we’re dedicated to delivering your orders quickly, securely, and efficiently. This policy outlines our shipping coverage, courier partners, delivery timelines, and tracking process.

Shipping Coverage

  • We offer fast and free shipping across the United Kingdom on all orders.
  • International shipping is available to select destinations via trusted global courier services.

Our Logistic Partners

We’ve partnered with reputable couriers for safe and timely deliveries:

  • Royal Mail – UK domestic deliveries
  • DPD – UK & European Union
  • FedEx – International standard shipping
  • DHL Express – International express shipping

The carrier is selected based on your location, item size, and desired speed.

Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timelines

  • UK Deliveries: 2-3 working days (Royal Mail or DPD)
  • EU Deliveries: 3-7 working days (DPD)
  • International Deliveries: 5-10 working days (FedEx or DHL)

These are estimated timeframes and may vary due to customs, regional factors, or weather disruptions.

Order Tracking

You’ll be updated every step of the way:

  1. Order Confirmation Email - Sent right after your purchase
  2. Shipping Confirmation Email - Includes tracking number and carrier link
  3. Tracking Portal - Follow your parcel’s journey in real-time
  4. Delivery Milestones - Get notified when your order is dispatched, out for delivery, and delivered

Shipping Charges

  • United Kingdom: Free shipping on all orders
  • EU & International: Calculated at checkout based on destination and shipping method

Customs & Duties (International Orders)

  • International orders may incur customs duties or import taxes, which are the buyer’s responsibility
  • Ubyone Limited is not liable for delays caused by customs inspections or clearance

Delivery Issues or Delays

If your parcel is delayed or missing:

  1. Check the tracking link for real-time updates
  2. If your order is overdue, email us at team@ubyone.com
  3. We will coordinate with the courier to resolve the issue promptly

Still Have Questions?

We're here to assist you with any shipping concerns:
Email: team@ubyone.com