FAQ
Frequently Asked Questions
Find answers about products, orders, and policies. Need more help? Email us
1. About Ubyone
Q: What is Ubyone?
Ubyone Limited is a UK-based online store offering high-quality tech and lifestyle products. Founded in June 2024, we combine style and functionality to enhance everyday life.
Q: Where are you based?
We're proudly based in the United Kingdom 🇬🇧 and currently ship throughout the UK.
2. Orders & Shipping
Q: How can I place an order?
- Browse products on ubyone.com
- Add items to your cart 🛒
- Complete our secure checkout 🔒
Q: What payment methods do you accept?
Credit/Debit Cards
Visa, Mastercard, Amex
Clearpay
4 interest-free payments
Klarna
Pay in 3 or Later
Apple Pay
One-tap checkout
PayPal
Secure payments
Q: Do you ship internationally?
Currently we only ship within the UK 🇬🇧.
🌍 International shipping coming soon!
Q: How long does delivery take?
Standard UK delivery: 2-3 working days 🚚
Times may vary by location.
Q: Can I track my order?
Yes! You'll receive a tracking link via email once shipped.
3. Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days if items are:
- Unused
- In original packaging
📩 Contact us before returning anything.
Q: How do I request a return?
Email support@ubyone.com with:
- Order number
- Reason for return
4. Products & Support
Q: Are products covered by warranty?
Some tech items include limited warranties. Check product pages or our warranty policy for details.
Q: I received a faulty item. What should I do?
Email us with:
- Order number
- Photo of the issue
🔧 We'll resolve this quickly for you.
Still Have Questions❓
We're happy to help - contact our support team:
⏳ Typically respond within 1-2 business days