• Return request must be made within 30 days of delivery
• Item must be unused, in original packaging, and in resaleable condition
• Product must not be listed as a non-returnable item

ℹ️ Return eligibility is mentioned on each product page.

1. Contact Customer Service
   Email us at support@ubyone.com or use our contact form
2. Provide Your Order Details
   Include order number, items to return, and reason (photos help!)
3. Receive Return Authorization
   We'll email instructions within 1-2 business days
4. Package Your Return
   Use original packaging and mark with return number
5. Ship the Return
   Use a trackable shipping method

• Inspection: 1-2 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: 5-10 business days (varies by bank)

💳 Refunds go to your original payment method. Shipping fees are non-refundable unless we made a mistake.

• Personal care products
• Opened electronics or wearables
• Customized or made-to-order items
• Any item marked "non-returnable"

We're sorry for the inconvenience. Please contact us within 7 days with:

• Your order number
• Description of the issue
• Photo/video evidence (if applicable)

We'll offer a replacement, store credit, or refund based on the situation.

We're here for you! 💙 Contact our support team at team@ubyone.com.