Warranty Policy
Warranty Policy
Last Updated: 19 April 2025
Thank you for choosing Ubyone Limited! We stand behind our products and are committed to your satisfaction. This policy outlines your warranty coverage for purchases made at ubyone.com.
1. Warranty Duration
Our standard warranty period is 30 days from delivery.
- Support available for qualifying issues during this period
-
Extended warranties may apply to:
📱 Electronics 💎 Premium Items
ℹ️ Extended coverage is always stated on product pages or packaging.
2. What the Warranty Covers
This warranty applies to manufacturing defects including:
- Faulty materials/workmanship
- Malfunctions under normal use
- Items defective out of the box
Approved claims may receive:
3. What the Warranty Does Not Cover
For transparency, these exclusions apply:
- Accidental damage or misuse
- Water/heat damage (unless rated for it)
- Unauthorized repairs or modifications
- Incorrect installation/usage
- Normal wear and tear
⚠️ Note: Claims after 30 days require extended warranty coverage.
4. How to Submit a Warranty Claim
-
Email Us
support@ubyone.com with subject "Warranty Claim" -
Provide Details
Order number + defect description + photos/video -
Await Response
We'll review within 2 business days
📸 Visual evidence speeds up the process!
5. Replacement Policy
For approved warranty replacements:
- Same-item replacement shipped free (if in stock)
- If unavailable:
- Similar alternative product
- Store credit of equal value
- Full/partial refund
6. Extended Warranties
Some products include longer coverage:
- Clearly stated on product pages
- Specified in packaging
- Product-specific terms apply
💎 Common for electronics and high-value items.
7. Your Legal Rights
This policy does not replace your statutory rights under the Consumer Rights Act 2015 (UK).
🛡️ You may have additional protections beyond this warranty.