Shipping Policy
Shipping Policy
Last Updated: 19 April 2025
At Ubyone Limited, we deliver orders fast, secure, and efficiently. This policy covers our logistics partners, delivery timelines, and tracking process.
Shipping Coverage
Free shipping across the UK on all orders
International shipping to select destinations via global partners:
📦 Carrier selected based on location, item size, and service speed.
Our Logistic Partners
Royal Mail
UK domestic deliveries
DPD
UK & European Union
FedEx
International shipping
DHL Express
International express
Order Processing Time
Orders processed within 1-2 business days after payment confirmation.
📆 Weekend/holiday orders process next business day.
Delivery Timelines
-
UK: 2-3 working days
Royal Mail DPD
-
EU: 3-7 working days
DPD
-
International: 5-10 working days
FedEx DHL
⚠️ Timelines may vary due to customs, weather, or regional delays.
Order Tracking
Stay updated through every step:
📩 Order Confirmation
Sent immediately after purchase
📦 Shipping Confirmation
Includes tracking number + carrier link
📍 Tracking Portal
Real-time parcel tracking
🔔 Milestone Updates
Dispatch → Out for delivery → Delivered
Shipping Charges
🇬🇧 United Kingdom
FREE
🇪🇺 EU & International
Calculated at checkout
Customs & Duties (International)
International shipments may incur:
- Customs duties
- Import taxes
- Processing fees
⚠️ Recipient's responsibility. Ubyone cannot control customs delays.
Delivery Issues or Delays
If your parcel is delayed or lost:
- Check your tracking link first
- If past the delivery window, email team@ubyone.com
- We'll coordinate with the courier
Thank you for choosing Ubyone Limited - where reliable shipping meets exceptional service.